How it works

Pre-ordering means that you place your order online and pick it up during the time slot you selected while ordering.


Place your pre-order online and pick it up on either Tuesday or Thursday between 9 am and 6 pm. During the ordering process, you can select a specific pickup date and time. Remember to bring your order confirmation when you come.


For our production and logistics planning we have a cut off date of 3 days before pickup day.


You can choose a fixed pickup date and time in the order process. Your order is available within our opening hours. Please bring your order confirmation.


You can pick up your order at Sofi every Tuesday and Thursday between 9 AM and 6 PM. Be sure to choose a date and time when placing your order.


Please review your order confirmation carefully to verify your pickup time. Bring this confirmation with you to the shop. You can skip the line and go directly to our staff at the counter for assistance.


Pickup times are on Tuesdays and Thursdays from 9 AM to 6 PM.


We strongly recommend picking up your order on the designated day. If you cannot, we cannot guarantee that your product will be available on a different day. We bake everything fresh and are committed to maintaining our quality standards.


You get a confirmation mail when your order is ready. You can skip the line and ask for your pre-order.


We can't accept any returns because it's perishable and customized products.


Currently, we do not offer international shipping; we only offer pickup in Berlin.


If you need to cancel or return your order, please contact us. You can reach us by sending an email to shop@sofiberlin.com.